Common Problem
  • Q.
    Does HikBox APP support automatic backup for mobile photos?
    A.

    Set automatic photo backup after login HikBox APP, H100I will back up the photos automatically when the mobile connects with WiFi (APP runs in  the  background).

    It’s the same to open automatic backup function for SD card and USB external storage device, no need to run the APP and H100I will back up the data from external device.

  • Q.
    Can the two hard disks in H100I have different capacity?
    A.

    Yes, they can, SSD and HDD can also be mixed in H100I.

  • Q.
    Can static/fixed IP address be set manually?
    A.

    Yes, IP can be set manually from network setting in HikBox APP

  • Q.
    What is the maximum user quantity online if the user connect PC with H100I via SAMBA function?
    A.

     There is no limitation on the software level, 20 is  the maximum  user quantity  online via APP.

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