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Common Problem
  • Q.
    Is Hikvision surveillance memory card more compatible with Hikvision camera?
    A.

    1. Hikvision surveillance memory card has better compatibility than other same type of memory card.
    2. Hikvision surveillance memory card is optimized according to Hikvision storage system, so it is compatible with more products, the effect will be better if it is used with Hikvision camera together.
    3. In terms of data read/write, the optimization method has been used in both the camera and the memory card.
    4. To coordinate Hikvision memory card and camera, read/write lock, health monitoring and other smart functions have been designed in the camera’s IE interface

  • Q.
    How do Hikvison memory cards implement micro intelligent functions?
    A.

    1. The firmware real-time monitors the health of memory card, when the number of bad block reaches a certain quantity, it will trigger a warning in time, and then remind users to replace the memory cards, in case the stored data gets lost.
    2. It will give an alarm when "Warning" status appears, the bad blocks of memory card has reached a certain quantity, and it is advised to replace the memory card.
    3. Health monitoring is divided into lifetime monitoring and bad blocks monitoring. Lifetime monitoring: It will give an alarm when the lifetime is 20% left, the alarm will be given again every time the lifetime is reduced 5%. Bad block monitoring: When the bad block reaches a certain quantity, it will issue a warning, so as to remind users to replace the memory cards.

  • Q.
    How to understand Hikvision surveillance memory card micro intelligent read/write lock functions?
    A.

    The purpose of read/write lock is to protect the data not be exported from the memory card when it is lost unfortunately.
    1. Read/write lock for memory card is set through Hikvision camera; it is selected to bind the device with unbound memory card.
    2. It's necessary to use unlock software tool and input the correct password when reading the memory card.

  • Q.
    What type of camera supports read / write lock and health monitoring functions?
    A.

    The IPC firmware version 5.4.0 and above can support the functions.

  • Q.
    What kind of file system format would be better for formatting TF/SD card into?
    A.

    It's necessary to confirm what kind of file system the video device supports, and then format it to the compatible file system.

  • Q.
    What shall we do if TF/SD card cannot be recognized by video device?
    A.

    1. Check whether the card is installed correctly or not, such as the card is in reverse, the device can't catch the card.
    2. If the video device still cannot recognize the card after installed correctly, please take out the card, then put it into other video device or card reader for test, when the card can be recognized normally, it means no problem, if not, please contact Hikvision for support.

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